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Exam CIS-ITSM Topic - Exam CIS-ITSM Dump

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Brief Details

Following are the quick details related to the CIS-ITSM Certification Exam

Duration: 90 minutes
Valid Attempts: Candidates failing to pass the exam, can register again to take the exam up to three times.
Number of Questions: 65 Questions
Exam Mode: On-line Proctored Exam.Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration. In both testing venues, the exam is conducted through a consistent, friendly, user interface customized for ServiceNow tests.

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q152-Q157):

NEW QUESTION # 152
What are two effective measures of performance for the Problem Management process?
Choose 2 answers

A. Number of Problem that have Breached SLAs
B. Percentage of Problem Resolution within SLA by Category
C. Problems older than 30 days by Priority and State
D. Average Problem Resolution Time

Answer: C,D

NEW QUESTION # 153
Which of the following statements is true regarding configuration items and the table extended?

A. Neither of technical nor non-technical configuration items extend directly from Base Configuration Item table.
B. Only technical configuration items extend directly from Base Configuration Item table.
C. Only non-technical configuration items extend directly from Base Configuration Item table.
D. Both technical and non-technical configuration items extend directly from Base Configuration Item table.

Answer: C

Explanation:
Explanation
Technical configuration items extend the cmdb_ci table, whereas non-technical configuration items extend Base Configuration Item (cmdb) table.

NEW QUESTION # 154
The VP of Finance wants to ensure that once an opportunity is closed, it cannot be modified by any user.
How can an administrator meet this requirement?

A. Set all fields to Read-Only on the standard Closed Opportunity page layout.
B. Create an opportunity validation rule with the formula: PRIORVALUE( IsClosed ) = True.
C. Create a workflow field update to update the IsClosed field to True if a closed opportunity is modified.
D. Set the Do Not Modify Closed Opportunity permission for all profiles.

Answer: B

NEW QUESTION # 155
Which module is used to view a list of Knowledge Bases?

A. Knowledge > Administration > Knowledge Bases
B. Knowledge > Knowledge Bases > All
C. Knowledge Base > All
D. Knowledge Base > Administration > All

Answer: A

NEW QUESTION # 156
Which platform feature is used to track field value durations, such as the length of time an Incident spent in each State or the length of time an Incident was assigned to each group?

A. Audit
B. Database view
C. Key Performance Indicator (KPI)
D. Metric

Answer: D

Explanation:

NEW QUESTION # 157
......

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