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ABPMP International Certified Business Process Associate (CBPA) Exam Sample Questions (Q77-Q82):

NEW QUESTION # 77
Which is NOT an activity of process transformation?

A. Process optimization
B. Selection of outsource vendors
C. Change management in organizations
D. Selection of methodologies for process improvement

Answer: B

Explanation:
Process transformationactivities focus onredesigning business processes, improving performance, ensuring alignment with strategy, and managing thehuman side of change.Selecting outsourcing vendorsis a procurement or operational activity, not a core transformation initiative.
"Process transformation includes activities such as process redesign, optimization, alignment with strategy, and managing the organizational and cultural change through change management."
- ABPMP CBOK, Chapter 7 - Process Transformation
Reference: ABPMP CBOK, Chapter 7 - Process Transformation

NEW QUESTION # 78
What best describes the purpose of the ABPMP BPM Competency Model?

A. It shows how that developmental path aligns BPM CBOK content knowledge areas with ABPMP Certifications.
B. It was developed to address the overall need to provide BPM Professionals a developmental path that outlines technology.
C. It was developed to address the skills, competencies, and experience levels for individuals pursuing a career in project management.
D. It shows how that developmental path aligns several content knowledge areas with BPM skills and competencies.

Answer: D

Explanation:
TheABPMP BPM Competency Modeloutlines a structureddevelopmental paththat connectsBPM skills, experience levels, and CBOK knowledge areas, enabling BPM professionals togrow systematicallywithin the discipline.
"The BPM Competency Model provides a developmental framework that aligns BPM roles and responsibilities with core competencies, knowledge areas, and ABPMP certification levels."
- ABPMP BPM Competency Model & CBOK Guide
Reference: ABPMP BPM Competency Model Summary

NEW QUESTION # 79
Which is the BEST example of "process redesign"?

A. Strategic aligning of the organization
B. Creating BPM structures within IT department
C. Designing from outside-in starting with customer interactions
D. Identifying the maturity of the organization

Answer: C

Explanation:
Outside-in designstarts with understanding customer needs and expectations, then designing the process backwards from the customer experience. This approach ensuresvalue creationand customer-centricity in the new design.
"Process redesign involves fundamentally rethinking and redesigning processes from the customer's perspective, ensuring that all activities contribute directly to customer value."
- ABPMP CBOK, Chapter 5 - Process Design
This is also known ascustomer-centric designorexperience-based design.
Reference: ABPMP CBOK, Chapter 5 - Process Design

NEW QUESTION # 80
What team should be created for process design?

A. Notation specialists, programmers, designers, and others involved with the project
B. Stakeholders, subject matter experts, and individuals who interact with the process
C. Stakeholders representing a cross-functional team
D. Executive management, process owners, external consultants, and clients who believe in process

Answer: B

Explanation:
An effectiveprocess design teamshould include:
* Stakeholders(to align with business needs)
* Subject Matter Experts (SMEs)(for technical accuracy)
* Frontline users and participants(for practical execution insights)
This ensures that the process is not only technically sound but alsousable and adoptedby those who execute it.
"Successful process design requires the collaboration of stakeholders, SMEs, and those involved in day-to- day operations. Their combined input ensures the process meets business objectives and operational practicality."
- ABPMP CBOK, Chapter 5 - Process Design
Reference: ABPMP CBOK, Chapter 5 - Process Design

NEW QUESTION # 81
A customer-centric measurement framework includes aspects that relate to

A. Any kind of customer-focused framework with execution of outputs
B. New product introduction, product and service delivery, and service responsiveness
C. An enterprise-level process schematic and an enterprise-level process improvement
D. A consolidated view of the complete landscape of an organization's business processes

Answer: B

Explanation:
Acustomer-centric measurement frameworkevaluates how well processes support customer needs. This includesdelivery performance, responsiveness, and satisfaction, especially in areas likenew product introduction and service delivery.
"Customer-centric process metrics evaluate value delivery, such as service levels, responsiveness, and reliability, which are crucial for improving customer satisfaction."
- ABPMP CBOK, Chapter 6 - Process Performance Management
Reference: ABPMP CBOK, Chapter 6 - Process Performance Management

NEW QUESTION # 82
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